• Client: [Stealth Start-up]
• 2011-now
• Service: Programme Management

Manage programme of work with a Tier-1 Mobile Operator in Europe.

Challenges: Bring back a project on its original timeline
Achievements: Completion of all SMSCs acceptance as per contractual dates.

• Client: Vodafone Group
• 2009-10 - 6 months
• Service: Project Management
• Mission: BSS-OSS scope review

Perform a review of BSS and OSS projects scope across 5 European operating companies for the roll-out of Fix-Mobile Convergence Solution. Ensure project and budget prioritisation activities are performed locally to align technology with marketing requirements. Implement tools to track OSS-BSS capabilities maturity across countries and products.

Manage project initiation for the integration of Aylus Content Sharing solution with a tier-1 mobile operator in France. Establish the Quality Management plan for system integration processes to comply with customer requirements. Perform pre-sales activities in UK and France for Aylus RCS and real-time video optimisation solutions.

• Client: Acision
• 2008 - 12 months
• Service: Project Management
• Mission: SMSC deployment to a French Mobile Operator with custom development, 12+ staff across Europe, multi-millions Euros

Deployment of two new SMSC including several custom developments and three Acision products. Mission from contract signature up to go-live and transfer to support.
Challenges: The highly customised solution requires the project team to adapt to the very specific technical and integration requirements. High degree of "ceremony" and strict waterfall approach required.
Achievements: go-live of two new SMSCs in time to support New Year's eve traffic peak, no issues recorded during New Year's eve, protecting the customer's revenue stream.

Working for Kyak Systems we review, re-design and implement the suppliers reporting structure as well as chair the BT/Suppliers weekly meetings and evangelise Agile practices within the 21CN programme. Challenges: Intervene in a very complex multi-years, multi billion pounds programme and impose a reporting framework.
Achievements: Standardised and simplified programme reporting around technology enabler threads and business threads, with timed-boxed delivery. Clarification of deliverables statuses accross the boards, establishment of risks and key issues register.

• Client: ebookers.com / Travelport
• 2007 - 6 months
• Service: Project Management
• Mission: Manage a portofolio of internet projects

Management of a number of projects for Travelport/ebookers aimed at increasing B2C sales and margin by improving offering and/or reducing transactions costs.
Challenges: Manage projects in parallel. Develop understanding of Travel websites.
Key achievement: On time delivery. Coaching of business users in requirements definition practices and UAT. Introduction of iterative delivery in an otherwise waterfall methodology.

Manage the programme of work for the largest customer: France Telecom. Scope: integration of SMS and MMS gateway. Intervene from pre-sales and up to transfer to support, covering hardware purchasing, build, product configuration and specifics requirements management and implementation. Strong client facing responsibilities.
Participate in process definition as part of the quality initiative across the company.
Challenges: Work in a relative immature environment as far as project management processes are concerned.
Achievements: Key actor in building successful working relationship between Empower Interactive and France Telecom. Contribute to the development of the project management function within the organisation.

• o2 (as member of Staff)
• 2002 - 2004
• Project Management
• Mission: Manage a portofolio of internet projects

Management of projects in the data messaging area. Including:
- MMS VAS: Manage the delivery of the Web/Wap portal for MMS Value Added services in time for commercial launch. Roll-out of the solution in 4 european countries.
- o2 Germany: Manage the migration of the customer webmail solution for O2 Germany. Manage teams in UK and Germany, responsible for all workstreams (data migration, new product configuration, hardware build and web front-end development).

- Manage the technical delivery of GPRS Billing, using Portal Infranet and Legacy Customer Care and Billing system, with strong technical influence on design. Strongly involved in solution design.
- Manage the technical delivery and design the solution for Mobile Number Portability changes to the Customer Care and Billing system. Covering: provisioning, customer management and billing. Managing project to very tight deadlines due to government regulations using fast-tracking techniques.

Contact us for fuller details and history of project delivered.